Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at pizz-mods.rest, place orders, use our services, or otherwise interact with us. Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal information with transparency, care, and in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes.

1. About Us

Mod Pizza is a food service business operating through the website pizz-mods.rest. We provide customers with information about our menu offerings, online ordering capabilities, loyalty programs, promotions, and related food services.

For all privacy-related inquiries, you may contact us using the following details:

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at pizz-mods.rest
• Customers who place online orders or register accounts with us
• Subscribers to our email newsletters, promotional campaigns, or loyalty programs
• Individuals who contact us through any communication channel, including email, telephone, or web-based contact forms
• Anyone who interacts with us on social media platforms or third-party review sites where we have a presence

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you choose to access through our platform.

3. Information We Collect

We collect various categories of information depending on how you interact with us. Below is a comprehensive breakdown of the types of personal information we may collect:

3.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us, we may collect:

• Full name – to identify you and personalize your experience
• Email address – for order confirmations, account notifications, and marketing communications
• Phone number – for order updates, delivery coordination, and customer support
• Mailing and delivery address – for delivery services and billing purposes
• Date of birth – for loyalty program age verification and birthday promotions
• Username and password – for account creation and security

3.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information, which may include:

• Credit card or debit card number (last four digits only, stored by our payment processor)
• Billing address
• Payment method type (Visa, Mastercard, American Express, PayPal, etc.)
• Transaction history and order amounts

We do not directly store full credit card numbers. All payment processing is handled by PCI-DSS compliant third-party payment processors. We receive only tokenized or limited transaction data necessary to process refunds or resolve disputes.

3.3 Order and Transaction Data

We collect information about your purchases and interactions with our menu and services, including:

• Items ordered, customizations, and dietary preferences
• Order frequency, history, and spending patterns
• Special instructions and notes associated with orders
• Loyalty points earned and redeemed
• Coupon codes, discounts, or promotions applied

3.4 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical data, including:

• IP address – to determine approximate geographic location and for security monitoring
• Browser type and version – to optimize website display
• Operating system – for compatibility purposes
• Device type – desktop, mobile, tablet
• Pages visited – to understand user navigation patterns
• Time and date of access – for analytics and server logs
• Referring URLs – to understand how users found our website
• Session duration and click behavior – for user experience optimization

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. For more details, please refer to Section 9 – Cookie Usage of this policy.

3.6 Communications Data

When you contact us for customer support, feedback, or inquiries, we collect:

• The content of messages sent to us via email, contact forms, or live chat
• Records of telephone conversations (where legally permitted and with prior notice)
• Feedback, reviews, or survey responses you voluntarily provide

3.7 Information Collected from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you log in using social media credentials or follow/interact with our social accounts)
• Third-party delivery platforms or food ordering aggregators
• Analytics and advertising partners
• Publicly available sources, such as directories or review websites

4. How We Use Your Information

We use the personal information we collect for a variety of purposes. The legal basis for processing your data includes your consent, the performance of a contract with you, compliance with legal obligations, and our legitimate business interests.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and transactions
• Coordinating delivery or in-store pickup logistics
• Sending order confirmations, receipts, and status updates
• Managing your account, preferences, and loyalty rewards
• Resolving disputes, handling returns, and managing refunds

4.2 Customer Support

• Responding to inquiries, complaints, and feedback
• Troubleshooting technical issues with our website or ordering platform
• Verifying your identity for account security purposes

4.3 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and user behavior to improve our services
• Conducting internal research and development on new menu items and features
• Monitoring and improving the performance and reliability of our website
• Generating aggregated, anonymized statistical reports about user interactions

4.4 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing marketing content based on your order history and preferences
• Displaying targeted advertisements on our website and on third-party platforms
• Notifying you about loyalty program updates, new menu items, and seasonal promotions

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

4.5 Legal Compliance and Security

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraud, unauthorized access, and other security threats
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from law enforcement or regulatory authorities
• Protecting the rights, property, and safety of our Company, customers, and the public

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually bound to use your information only as necessary to perform services on our behalf and to maintain appropriate security standards. Categories of service providers include:

• Payment processors – to handle secure payment transactions
• Delivery and logistics partners – to fulfill food delivery orders
• Email marketing platforms – to send promotional communications
• Analytics providers – to help us understand website usage (e.g., Google Analytics)
• Customer relationship management (CRM) systems – to manage customer data and communications
• Cloud hosting and IT infrastructure providers – to store and process data securely
• Fraud prevention services – to detect and prevent unauthorized transactions

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other parties when we believe in good faith that disclosure is necessary to:

• Comply with a subpoena, court order, or other legal process
• Enforce our legal rights or defend against legal claims
• Protect against fraud, security threats, or illegal activity
• Protect the safety of our customers, employees, or the general public

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy involving our Company, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 Advertising and Analytics Partners

We may share aggregated, de-identified, or anonymized data with advertising networks and analytics partners that help us measure the effectiveness of our marketing campaigns and improve our services. This data cannot reasonably be used to identify you personally.

5.5 Your Consent

We may share your personal information with other parties when you have explicitly consented to such sharing at the time of collection or subsequently through your account settings.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

6.1 Technical Safeguards

• SSL/TLS encryption – all data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) technology
• Data encryption at rest – sensitive data stored on our servers is encrypted using AES-256 encryption or equivalent standards
• Firewalls and intrusion detection systems – to monitor and block unauthorized network access
• Secure access controls – strict user authentication, multi-factor authentication for internal systems, and role-based access privileges
• Regular security audits and vulnerability assessments – to identify and remediate potential weaknesses

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Data handling policies and procedures for all staff who access personal information
• Vendor due diligence and contractual data processing agreements with all third-party service providers
• Incident response plan for data breach detection, containment, and notification

6.3 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable state breach notification laws, including those of the United States.

7. Your Privacy Rights

Depending on your state of residence in the United States, you may have certain rights regarding your personal information. We respect and honor these rights as required by applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 General Rights for All U.S. Residents

Regardless of your state of residence, we honor the following rights to the extent legally applicable and technically feasible:

• Right of Access – Request a copy of the personal information we hold about you
• Right to Correction – Request that inaccurate or incomplete data be corrected
• Right to Deletion – Request erasure of your personal data, subject to legal obligations requiring retention
• Right to Opt-Out of Marketing – Withdraw consent to receive promotional communications at any time
• Right to Portability – Receive your data in a structured, machine-readable format

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Email: [email protected]

We will acknowledge your request within 10 business days and respond substantively within 45 calendar days. If we require additional time (up to 90 days total), we will notify you in writing with the reason for the extension. We may need to verify your identity before processing your request to protect your information from unauthorized access.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The following retention periods generally apply:

After the applicable retention period expires, we will securely delete, anonymize, or destroy your personal information in accordance with our data disposal procedures.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. Cookies are small text files placed on your device when you visit our website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies – Essential for the website to function properly, including session management and security features. These cannot be disabled.
• Performance and Analytics Cookies – Collect information about how visitors use our website, such as which pages are visited most often and any error messages received. This data is used to improve website performance.
• Functional Cookies – Allow our website to remember your preferences, such as your location, language, or order history, to provide a more personalized experience.
• Targeting and Advertising Cookies – Used to deliver advertisements relevant to your interests on our website and across third-party platforms. These may track your browsing activity across multiple websites.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including the online ordering system.

For more detailed information about our use of cookies and your options for managing them, please refer to our Cookie Policy, which is available on our website at pizz-mods.rest.

To opt out of interest-based advertising, you may also visit:

• The Network Advertising Initiative (NAI) Opt-Out Tool
• The Digital Advertising Alliance (DAA) Opt-Out Tool

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, as prohibited by the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18 without verifiable parental consent where applicable.

If you are under 18 years of age, please do not use our website, create an account, or submit any personal information to us. If we discover that we have inadvertently collected personal information from a child under 13 without proper consent, we will promptly delete that information from our records.

Parents or legal guardians who believe their child has provided us with personal information without authorization are encouraged to contact us immediately at [email protected] so that we may take appropriate corrective action.

11. International Data Transfers

Mod Pizza is based in the United States and primarily processes personal data within the United States. However, some of our third-party service providers may be located in or operate servers in countries outside of the United States.

If your personal information is transferred outside of the United States, we take appropriate safeguards to ensure that such transfers are conducted in compliance with applicable privacy laws and that your information receives a level of protection consistent with this Privacy Policy. These safeguards may include:

• Contractual data processing agreements incorporating standard data protection clauses
• Ensuring that receiving parties maintain adequate security and privacy standards
• Conducting due diligence on international service providers to verify their compliance posture

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to countries outside your country of residence, including the United States, which may have different data protection laws than those in your jurisdiction.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals from browsers. However, you can manage your cookie preferences as described in Section 9 of this policy.

If you are a California resident, please note that we honor the Global Privacy Control (GPC) signal as a valid opt-out of the sale and sharing of your personal information, in accordance with the CCPA/CPRA requirements effective in California.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media platforms, or other services that are not owned or controlled by Mod Pizza. This Privacy Policy applies only to our website and services.

We are not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit, as their practices may differ significantly from ours. The inclusion of a link on our website does not constitute an endorsement of the linked site or its privacy practices.

14. FTC Act Compliance and Consumer Protection

We operate in full compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with the representations we make to consumers. We do not engage in deceptive data collection practices, and we honor all commitments made in this Privacy Policy.

The FTC has authority over consumer privacy enforcement at the federal level in the United States. If you believe that our privacy practices are unfair or deceptive, you have the right to file a complaint with the FTC using the contact information provided in Section 16 of this policy.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website's homepage for a reasonable period following the update
• Send an email notification to registered users (where required by law or when changes are material)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

16. How to File a Complaint

If you have concerns about our privacy practices that we have not adequately addressed, you have the right to file a complaint with the appropriate regulatory authority.

16.1 Federal Trade Commission (FTC)

For general consumer privacy complaints at the federal level:

16.2 California Residents – California Privacy Protection Agency (CPPA)

If you are a California resident and believe your CCPA/CPRA rights have been violated:

16.3 California Attorney General

Before filing a complaint with any regulatory authority, we encourage you to contact us directly so we have the opportunity to resolve your concerns in a timely and satisfactory manner.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and professionally.

When contacting us about a privacy matter, please include the following information to help us process your request efficiently:

• Your full name and email address associated with your account (if applicable)
• A description of your request or concern
• The specific right you are seeking to exercise (if applicable)
• Your state of residence (for state-specific rights requests)

We are dedicated to working with you to resolve any privacy-related issues and to ensuring that your personal information is handled with the care and respect you deserve. Thank you for trusting Mod Pizza with your information.